News on Visiting from the Administrator
Dear Rolling Hills Residents, family members and representatives,
I am happy to announce that we are resuming scheduled indoor visits with safety protocols in place. We have been fortunate to have no COVID positive residents or staff recently! I have included information below on our procedures and who to contact to set up visits. It is very important that safety guidelines are followed to prevent any further outbreaks.
Here are a few key points about visits:
- Visits must be scheduled in advance!
- Residents who are ill or are on quarantine will not be able to have visitors until they are well or the quarantine period has passed.
- Two visitors per resident are allowed at a time.
- Children are allowed to visit if they are able to follow safety guidance such as wearing a mask, staying in the visiting area only and using hand sanitizer.
- Visits will be held in the Rec Room and will utilize the plexiglass partition for safety. Staff will be disinfecting all surfaces in between each visit.
- Each resident may have 1 visit every two weeks to allow each resident an opportunity to have a visitor if able. Additional visits can be requested! If we find that we have openings in our visit schedule we will rotate additional visits to those who have made a request. Compassionate end of life visits will be allowed more frequently with approval from the Administrator or Director of Nursing.
- Visits will be kept to 30 minutes in length. Please arrive no more than 5 minutes ahead of your scheduled time.
- All visitors and residents must wear face coverings or masks at all times. Please bring your own mask with you. If a visit requires additional protective equipment we will supply it.
- Food may be brought in with prior approval when visits are done utilizing the plexiglass area in the rec room. Eating and drinking requires masks to be off for a period of time so additional cleaning must occur after those visits and resident’s need for eating assistance varies. Please make the request when you are scheduling a visit.
- All visitors will be asked a series of health questions prior to the visit and again when you arrive for the visit. You will also need to provide contact information for each visitor.
- DO NOT VISIT IF YOU ARE ILL OR HAVE BEEN IN CONTACT WITH SOMEONE WHO IS SICK!
- Everyone must use hand sanitizer prior to and after visiting.
- Please do not give hugs, handshakes or have any other physical contact during the visit. We know this is very difficult given the long absence but it is for everyone’s safety!
- Visits will be available Tuesday and Thursday 9:30 am – 4:00 pm. If those times will not work for you please contact our scheduler to request a different day or time. We will make every effort to accommodate your request! We may modify visit days or times as we learn what works well for our visitors, residents and staff.
- Please arrive no more than 5 minutes ahead of your scheduled time.
- Visitors must remain in the designated visiting area. Visitors are not allowed in resident living areas except in preapproved compassionate visits. This is important for the safety of all residents and staff.
- Be aware that visits may have to be cancelled due to unforeseen circumstances. We will do our best to reschedule all cancelled visits as soon as possible!
- Visits will not be held if there is a current outbreak in the facility or the level of COVID is in the Red category for our community.
We are doing a couple trial runs this week and will begin scheduling visits the week of February 15th. Please contact Kristi Schmitz at 608-269-8827 to schedule a visit. Feel free to leave a message with your name, resident name, and contact information. Requests can also be made with Christine or Samantha from the Social Services department. You may email our team if you wish to schedule a visit at RHFamilyVisit@co.monroe.wi.us . We will get back to you as soon as possible, during regular business hours, to set up the visit.
This visitation policy will be revised as needed to include any additional guidance from state, federal and local health officials.
Please remember that letters, phone calls and video chats are still a great way to connect! In time, and with warmer weather we hope to have outdoor visits on the patio again.
Thank you for your patience, understanding and efforts to keep everyone safe and healthy. I understand how difficult this has been for you and your family and the sacrifices you’ve made. I greatly appreciate the words of encouragement you have given our staff and the love you have shown our residents.
If you have questions please contact us.
Linda Smith NHA