Letter from the Administrator
Dear Rolling Hills Residents and representatives,
Today, June 11, 2020, we were informed that one staff member has tested positive for COVID-19 and is quarantined at home. We are working in cooperation with the Monroe County Health Department and the Wisconsin Department of Health to ensure we have all measures in place to try to prevent transmission to our residents or additional staff.
We are identifying residents and staff who may have had contact with this staff person. Residents who had sustained or close contact have already been placed in quarantine and will be monitored very closely for signs or symptoms of illness. We have activated our COVID unit out of an abundance of caution and to ensure the best possible care for all residents.
We will be conducting additional testing of staff and residents as recommended by CDC and CMS guidance. Please know that we have followed all guidance set forth for resident care and employee safety in an effort to stop the spread of COVID-19 and will continue to do so.
All staff continue to be screened for fever and signs of illness prior to each shift. Any employees who develop symptoms during a shift are immediately sent home. At that point, they are directed to quarantine at home and to contact their medical provider to be tested. Staff are wearing masks at all times, following good hand hygiene protocols and maintaining distancing except when providing direct resident care. Additional cleaning and disinfection is being done in all resident and common areas.
All residents are being monitored daily for signs and symptoms of illness even if they have not had contact with the staff person. Residents are encouraged to wear masks when out of their room and to practice safe distancing from other residents. All residents have private rooms except for those sharing a room with a spouse.
Rolling Hills and The Meadows appreciate your understanding as we continue to vigorously enforce the state’s decision to restrict all visits into the facility at this time. We are also limiting outings to essential medical appointments only. We continue to encourage family members to communicate regularly through FaceTime or Zoom calls, phone calls, cards, letters and emails. Window visits are also allowed.
We will continue to provide you with periodic updates with as much information as we can while still abiding by privacy laws. You will be informed if any additional cases are identified. Resident representatives will be contacted directly if your resident has a change in their health.
Thank you for your continued patience, words of encouragement and support. We care deeply about all who live and work here. We will do everything in our power to protect and provide the best possible care.
Linda Smith NHA